Consumer Reports: Complaints on Social Media Get Results!

A recent Consumer Reports magazine sited several instances of individuals tweeting or Facebooking their frustrations with companies failing to resolve, or even address, their complaints.

Yours truly was quite surprised to read CR’s implied suggestion that social media’s sometimes a good way to escalate the problem!

However, it also pointed out that not every company trolls around social media sites looking for any mention of their company.

Ever ponder who’s reading your tweets, and what they’re doing with them??


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